E-learning and Higher Education

Understanding and Supporting Organisational Change in New Zealand


  • Stephen Marshall




e-learning, organisational change, benchmarking


Originally published in 2012, over an 18-month period four New Zealand educational institutions—a university, a private tertiary enterprise, a wānanga, and an institute of technology/polytechnic— have engaged in a process of change influenced by technology. Their e-learning capability was benchmarked using the E-Learning Maturity Model, and this information was used to stimulate change activities. The resulting case studies, discussed in this paper, illustrate the issues that face tertiary organisations and leaders engaging with the opportunities and challenges of e-learning. Five factors have been identified as significant influences on the ability of organisations to change in response to technology in the current political and educational landscape of the New Zealand tertiary sector.

Author Biography

Stephen Marshall

Dr Stephen Marshall is a senior lecturer in the Centre for Academic Development (CAD), Victoria University of Wellington, New Zealand. He researches in the areas of organisational change in higher education, e-learning benchmarking, and the development of policy and strategy that encourage the effective use of technology.