Supporting learners: The tension between institutional provision and learners’ expectations


  • Judith Ann Henderson Christchurch College of Education


online learning, distance education, e-learning, distance learning, technology-enhanced learning, flexible learning, flexible delivery, open learning, open education, learning support


The rapid growth of open, distance, online, and flexible qualification programmes over the last decade has introduced a new set of challenges for tertiary education providers. Study from a distance increases the support and interaction needs of learners with a diverse range of academic skills and abilities. This paper will discuss the issues and challenges faced by both tertiary institutions and learners in the provision of effective support systems for open and distance courses, supported by data from three research studies.

Author Biography

Judith Ann Henderson, Christchurch College of Education

Co-ordinator, New Zealand Diploma of Specialist Subjects (Secondary Teacher)