Raising Learner Satisfaction in Online Computer Programming and Information Technology Courses: One Instructor’s Five Successful Strategies


  • Ryan Rucker, EdD, MLIS, MBA University of South Carolina




distance learning, learner satisfaction, online pedagogy, instructional design


Online learning has continued to rise in popularity among learners, educators, and university administrators over the last three decades.  However, one of the biggest challenges for educators is adapting to best practices, pedagogies, tools, and technologies when delivering instruction in this environment. Remembering that learners have a choice when enrolling in a university degree program, it is critical that educators focus on learner satisfaction.  Many universities are concentrated on retention and recruitment and having a high learner satisfaction rate can improve these two areas.  When an educator finds a strategy that helps improve learner satisfaction, it is critical that they share this knowledge with other professionals.  This case study highlights five strategies that worked within computer programming and information technology courses to help improve learner satisfaction.  These strategies consisted of providing individualized video feedback, using simulation products, integrating real-world projects, offering conversations with industry experts, and providing prompt learner engagement.   

Author Biography

Ryan Rucker, EdD, MLIS, MBA, University of South Carolina

Dr. Ryan Rucker has been teaching face-to-face and online computer networking/programming courses at public and private universities and colleges since June 2011. He has also worked for more than 12 years in the information and educational technology fields. Dr. Rucker is a Master Reviewer by Quality Matters®, certified to review and assess the quality of online courses offered by higher education institutions. He olds a number of graduate degrees, including an EdD, MBA, MED, and MLIS.

Portrait of Ryan Rucker